Lesson T&Cs

Guitar Lesson Terms and Conditions

Guitar lessons are charged in advance and cover a fixed, rolling ten-week term.
The term excludes public holidays, but includes school or university holidays.
There is a Christmas shutdown generally between a week or two before Christmas and most of January where lessons are not held or charged. These exact dates vary each year, depending what days Christmas and Australia Day falls.
Lessons are held at your scheduled weekly time, which is reserved especially for you.
Trial lessons are charged at the same rate for one lesson before committing to the ten week term. If starting within a term, you only need to pay for the remaining lessons in that period.

Refunds will not be given for missed lessons. Please contact Matt if there have been emergency or extenuating circumstances. A credit to the next invoice may be given at Matt’s discretion.
With appropriate (minimum 2 hour) written notice, you may choose one of the following alternatives to make use of your scheduled lesson time:
- Online lesson via Zoom, FaceTime, or phone (please ensure Zoom settings are set to “enable original audio” and that your software is working before the lesson).
- Request that your teacher spend the time preparing new lesson assignments or researching new repertoire and send them to you via email.
- Request a phone discussion or written email report on progress, goals, or next steps. This is held at your usual lesson time.
If no notice is given, the lesson is forfeited.

Sickness and Extended Absence

Please do not attend your lesson if you are sick with any cold/flu/gastro symptoms or have received a positive covid/RSV/Flu test result in the last 7 days. Additionally, please do not attend lesson in person at the home studio if anyone in your immediate household is sick with gastro, flu, RSV or covid. Online lessons are offered for these instances.
If you plan to travel and need to take break from lessons for 2 or more consecutive weeks, but would like to retain your time slot in my studio, 50% of the regular lesson fee will be charged. This holding fee ensures that your spot is saved for you when you return.
Release Your Spot – If you prefer not to pay a holding fee, you may release your lesson time. Your spot will then become available to other students, and you may re-enroll upon your return based on availability.
Please note that your teacher understands that life circumstances may arise, and while we can’t guarantee an exact return time slot, we can offer a priority waitlist for returning students after a significant absence.

Advanced notice prior to the following 10-week term is appreciated when discontinuing lessons.
When discontinuing in the middle of a term, any unused lessons cannot be refunded or credited. They can however be gifted to a friend or family member to be used at the same scheduled time during that period. Students must make these arrangements themselves and provide Matt with 48 hours written notice, including phone and email contact details for the student taking your place.

If your teacher must cancel a lesson, it will either be rescheduled in the first instance to a time convenient for both parties or a credit will be applied to your account and deducted from the next invoice.
Any teacher-cancelled lessons will be communicated with as much advance notice as possible.

Your lesson time is reserved specifically for you each week. This policy allows for flexibility while ensuring fairness to all students and respect for the teacher’s reserved time.
Continued enrolment assumes agreement to these terms and conditions.